Depending on the kind of work they do for their respective companies, its not just taking a call from a customer but a Customer Service agent (CSR) will be doing multi-tasking work of inputing data on the specialize software in their computers. It is not easy taking calls from angry and demanding customers and be a problem solver at the same time. But despite computer automation, it is putting so much strain and later on stressed for the agent as they keep this routine everyday.

All of us feel like this at one time or another. Sometimes all you have to do is pay attention to your nonverbal cues. Do your friends and colleagues interrupt you? When you make a suggestion at work is it ignored; but later someone says the same thing, and the boss thinks it's a great idea. Nonverbal cues include posture, vocal quality, eye contact, facial expressions, gestures, and appearance. Your posture, or how you carry yourself, is an immediate signal to others about your mood and how you feel.

Do you sometimes feel you are invisible and not getting the attention and respect you deserve? If your shoulders are rounded and you walk with your head down, you are telling others that you lack confidence and assertiveness. Do you know what your body language is saying about you? • Posture. If posture is a big problem for you, practice the model’s old trick of walking while balancing a book on top of your head. This exercise helps you walk with your spine in proper alignment, your shoulders back and your head upright.

If you want to be Seen, throw your shoulders back, take long confident strides when you walk, and hold your head up. If your voice is low and muffled, or you repeatedly use fillers such as «ah,» «um,» «like,» and «I mean,» you sound tentative, lackluster and dull. Or perhaps you have a loud, booming voice that overpowers a room. Proper posture tells the world you are confident, secure, and darmowe ogłoszenia londyn ready to face the day! • Vocal Quality. Do your colleagues always ask you to speak up because they can’t hear you?

Your voice, like your posture, tells people a great deal about you. A tape recorder can be your best friend. Relax – here are easy steps you can take to ensure that you are always Seen and Heard! Record yourself reading a passage, or ask your friends if you can tape a conversation with them. You have something important to say. • Watch your Language! If you want to be taken seriously in your professional world, drop the slang and «sloppy speak» you use with friends and peers.

If you want to be Heard – Speak up, articulate, get rid of the fillers. Then replay the tape and listen objectively. Use the new word in your daily conversations. Ask your friends for feedback. And don’t be surprised if your friends are impressed with your new way of speaking.

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